FAQ

Business Hours

Our team work on your design requests from Monday to Friday! During office hours 9am – 6pm.

What kind of designs doesn’t we do?

We’re an experienced team but there are a few limits to what we can deliver. We don’t fulfill the following types of requests: Motion Graphics, 3D Rendering, UI/UX Design and App Design

Request Guidelines

The Basics

With every design request you should include the following details: 

Size
Style
Orientation
Colors
Inspiration
Text copy

Print Designs require a few additional details: 

Bleed size (you can confirm this with your printer)
File formats (you can confirm this with your printer)

Tip: Want fewer revisions? Be as descriptive as possible, triple check your text copy, and provide pictures as references of the style you’d like.

Social Media Designs

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design
Confirm platform and placement
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for designs you like

Business Card

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches or centimetres)
Specify the size of the bleed (we’ll include the standard size if you’re not sure)
Specify the orientation – vertical or horizontal
Text copy (include variations for each employee):
-Name and job title 
-Telephone number 
-Cellphone number 
-E-mail 
-Website 
-Social Network Usernames (if necessary) 
-Address 
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Tell us your industry and target audience
Include any references for business cards you like

Brochures

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the type of brochure:
-Half-Fold (4 sides) 
-Tri-Fold (6 sides) 
-Gate-Fold (3 sides)
Specify the size of the design:
-8.5 x 11 
-8.5 x 14 
-11 x 17 
-11 x 25.5 
Specify the size of the bleed (if you know it)
Text copy (headline, call-to-action, contact information, etc.)**
Tip:** Be sure to specify the page number for each set of content.
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for brochures you like

Flyers Or Posters

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the orientation – vertical or horizontal
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for flyers or posters you like

Tradeshow Banners

Describe what you’re looking for (what type of banner would you like designed?)
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels).
Kimp Tip: If you have a previous design or template available, attach it!
Text copy (headline, call-to-action, contact information, etc.)
Tell us what to avoid
Describe your industry and target audience
Include any references for tradeshow banners you like
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine

Web Banners

Describe what you’re looking for/what to avoid
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (pixels)
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us your industry and target audience
Include any references for banners you like (attachments or links)

Background Removal

Just let us know exactly which portions of the image(s) you require and/or whether you’d like the background to be completely removed, made transparent, or to retain a specific colour. 

We’ll take it from there, and touch up the edit too.

Infographics

Describe what you’re looking for
Confirm if your design is for print or web
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels)
Specify the size of the bleed (if your request is for print)
Text copy (headline, call-to-action, contact information, etc.)
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for infographics you like

Packaging & Labels

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (inches, centimetres or pixels). If you have a previous design or template available, attach it!
Text copy (headline, call-to-action, contact information, etc.)
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for packaging & labels you like
Tell us the style you’d like, e.g.

Traditional or Modern
Abstract or Literal
Playful or Mature
Feminine or Masculine

PowerPoint Templates & Presentation Decks

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Attach any older versions of the presentation to provide context.
Text copy required on each slide
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for presentations you like

Email Signatures

Describe what you’re looking for
Attach your brand assets (logo, pictures, elements etc.)
Specify the size of the design (pixels)
Text copy:
-Name and job title 
-Address 
-Telephone number 
-Cellphone number 
-Website 
-Social Network Usernames (if necessary) 
-Address (if necessary) 
Tell us the style you’d like, e.g.
-Traditional or Modern 
-Abstract or Literal 
-Playful or Mature 
-Feminine or Masculine
Tell us your preferences for color and font
Tell us what to avoid
Describe your industry and target audience
Include any references for email signatures you like